Search Markup Refund Policy

  • Home
  • I
  • Search Markup Refund Policy

Introduction

Search Markup provides digital marketing services to clients all over the world. This refund policy outlines when refunds are available for our services.

Service Specific Refund Terms

Digital Marketing Services

For ongoing services like SEO, Social Media Marketing, and Content Marketing:

  • Refund requests must be made within 5 business days of service start
  • First-time clients can get a full refund if no work has started
  • Once work has begun, refunds will be prorated on the work completed
  • No refunds after 30 days of service

Website Development

For WordPress, Shopify, and other website development:

  • 50% non-refundable deposit to start work
  • The balance will be refunded only if Search Markup fails to deliver the agreed specs
  • A refund request must be made before the website goes live

PPC and Advertising Services

For Google Ads, Meta Ads, and other ads:

  • Setup fees are non-refundable once the campaign is set up
  • The unused budget will be refunded upon request
  • Management fees are refundable on a prorated basis if service is canceled within 15 days

Exclusions

Refunds will not be given in the following cases:

  • Services completed as per agreed scope
  • Cancellation after project milestones have been approved
  • Non-performance of results due to factors beyond Search Markup’s control
  • Service terminated due to breach of our terms of service

Refund Process

  1. Please send a written refund request to our support team
  2. Include your account details and reason for the refund
  3. We will review within 5 business days
  4. Approved refunds will be processed via the original payment method
  5. Processing time may take 5-10 business days depending on the payment gateway

Dispute Resolution

If you’re not happy with our service, please:

  1. Contact your project manager to talk to us
  2. Ask for a service adjustment
  3. Escalate if needed
  4. Follow the refund options mentioned above

Policy Updates

Search Markup may modify this refund policy at any time. Changes will be notified to active clients and updated on the website.

Contact

For refund requests or policy questions: Email: [email protected] or Phone: +91 950-960-3100 Vasundhara, Ghaziabad, India

Get in touch

>